Appointments System

Visit our Surgery Hours page for information on our opening and appointment times. The phone number for appointments is 020 3817 4431.

All our GP appointments are telephone consultations rather than face to face, unless the GP or a member of staff has advised you differently. If you need to contact the Practice, please telephone us on 020 3817 4431.


The NHS App

Signing up to online access will give you the option of being able to book appointments online, requesting medication and access medical records (this is completely customisable).

This can be done through the NHS app and your ID checks will be done online, please see the images below for the play store and apple store

 Please have a look at some of the following short videos :


Accessing your GP health record


How to order repeat prescriptions


The health A-Z


All your family records in one place


Home Visits

Routine or emergency home visits are available for those who are houebound.  Please telephone before 10:00am where possible so that the doctors can organise their day.

A doctor can see three patients at the surgery in the time it takes to do a home visit.  90% of our home visits are made to the elderly.


All patients have the right, if they wish to have a chaperone present during a consultation, examination or procedure, as this can be stressful and/or embarrassing for the patient. The doctor may also wish to have a nurse available in some instances. Patients wishing a chaperone should inform the Practice prior to the consultation, examination or procedure whereupon a mutually suitable person (usually a nurse) will be asked to help.


If you require an interpreter to attend with you when you see your doctor please notify the receptionist and she will arrange this for you.

Evening and Weekend Appointments

We are here for you evening and weekends and we want to make it easier for you to get an appointment at a time that suits you. Evening and weekend appointments are available for our patients, in addition to our normal opening hours.

These evening and weekend appointments may take place by phone, video, or face-to-face depending on your clinical need.

You may be offered an appointment at your GP practice, another local GP practice or another local NHS service.  This is because we are working with other local GP practices to provide these appointments. Our practice is part of a small group of practices called a Primary Care Network. This group of practices works together in a number of ways.

To book an appointment

Contact your GP practice in the usual way (by phone or online or in person) to request an appointment. If your practice is closed and you need support, please contact NHS 111 (by phone or online:

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.